Shipping and returns

• We deliver to every area in Lebanon.
• Delivery is free on orders of ⁦$50.00⁩ or more. Below that, delivery costs ⁦$3.00⁩.
• We call you to confirm the order before we dispatch it. If we cannot reach you, we try again before cancelling.
• Delivery normally takes one to three working days once the order is confirmed, depending on your area.

• You pay the courier in cash when the order reaches you.
• No card, bank or payment details are collected anywhere on this website.
• Please have the exact amount ready. The total to pay is on your confirmation page and in the message we send you.

• If the size is wrong, contact us within 7 days of delivery and we will arrange an exchange.
• Items must be unused, with their original packaging unopened.
• For hygiene reasons, supports and personal hygiene items, including insoles and cushions, cannot be exchanged after the packaging is opened.
• If a product arrives damaged or is not what you ordered, tell us straight away and we will replace it at our cost.
• Exchanges are arranged over WhatsApp. Have your order number ready.

Wrong sizing is the commonest reason an orthopaedic support comes back. Every product that comes in sizes has a size guide on its page telling you exactly what to measure. If you fall between two sizes, message us before ordering and we will tell you which to take.